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Contact Name Details do not hold / stick

Tuned Listener
Posts: 26
Country: United States

Contact Name Details do not hold / stick

If I enter a contact name similar to"Ellen, Neal, Kate and Lindsey Smith", I get the dialog box that allows me to select the first name, middle name and last name.  I do so (Ellen, Neal, Kate and Lindsey as the first name and "Smith" as the last name), but my selections are not holding.  In this case, Neal keeps appearing as the first name and Ellen keeps appearing as the last name.  I have many contacts like this.

 

I tried putting the first and last name fields on my layout so I could edit them directly, but those fields are seemingly not editable.

 

How can I get the correct data into the first name / last name fields?

 

-Brian

--------------------------
Regards,

Brian Myers
Dataweb USA Inc.
www.datawebusa.com
1-888-Dataweb (328-2932)
Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: Contact Name Details do not hold / stick

The real problem that you have is that the contact should be a single name where you are trying to put four names into the contact field and you are causing parsing problems. If you eliminated the commas it will work but you should be creating separate contact records, adding other first name fields to the database (there already is a spouse field) or using the secondary contacts tab.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 11
Country: United States

Re: Contact Name Details do not hold / stick

I am having the problem of the first middle last names not sticking as well.  it worked in the past.  it only works now if i advance to the next contact or go back then come back to the contact i am currently entering or editing.

 

JF
Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: Contact Name Details do not hold / stick

What specific version of ACT! are you using? Help \ About ACT! to find out.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Copper Elite Contributor
Posts: 219
Country: Canada

Re: Contact Name Details do not hold / stick

So I see that if you get rid of the commas it will work for you.  It appears to think that your format is last name comma given names if you include a comma.  The first name in your string becomes the surname, the next name becomes the first name and the others are middle names.  (Just a guess.)

 

Mark Rogers
Act! v16 HF5, Office 365 SBP
New Member
Posts: 11
Country: United States

Re: Contact Name Details do not hold / stick

Sage ACT! Premium 2012 Version 14.0.572.0, Hot Fix 1

JF
New Member
Posts: 11
Country: United States

Re: Contact Name Details do not hold / stick

Mark, good guess and thanks...but no commas there.  

JF
Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: Contact Name Details do not hold / stick

I don't know if it will help but there is a service pack available for that version.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 11
Country: United States

Re: Contact Name Details do not hold / stick

Roy, thanks. I will try to update to see if it works.

JF
Copper Elite Contributor
Posts: 219
Country: Canada

Re: Contact Name Details do not hold / stick

I was just referring to the commas in your example:

Ellen, Neal, Kate and Lindsey Smith

Mark Rogers
Act! v16 HF5, Office 365 SBP