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Contact Lookup window missing in Act! 2009 V 11.1.183.0 Hotfix 1

New Member
Posts: 2
Country: United States

Contact Lookup window missing in Act! 2009 V 11.1.183.0 Hotfix 1

[ Edited ]

I just upgraded from Act! 6 to Act! 11.  When I click on Lookup, Contact, or right click in the contact field, the Lookup Window doesn't open.  I can't get the Lookup window to open for any of the fields.  I'm using the Basic contact Layout, no custom fields, and the Lookup is All Users.

 

I'd appreciate any suggestions.

 

Bob Schaps

 

[Edit: removed phone number. Please do not post personal phone numbers.]

Message Edited by ghollister on 11-23-2009 04:00 PM
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Contact Lookup window missing in Act! 2009 V 11.1.183.0 Hotfix 1

Hello Bob,

Does the same thing happen with Company, Group and Opportunity detail views?  This may be due to your video display settings. If you have your DPI setting at higher than 96, try reducing to 96 DPI.

 

XP

- Right click on Desktop, select Properties

- Under the Settings tab, click Advanced and change setting in DPI drop down

- Reboot computer to save setting

 

Vista

- Right click on Desktop, select Personlize

- In the left pane, click Adjust Font Size (DPI)...choose the default size of 96

- Reboot machine to save setting 

 

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.