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Contact Layout-Blank Issue

New Member
Posts: 9
Country: USA

Contact Layout-Blank Issue

I am trying to update our contact layouts and keep getting a blank screen.

Tools > Design Layout > Contact

 

We have a few versions of Contact Layouts and ACT will not open any of them try to change the layout.  I don't get any type of error, just a big white blank screen.

 

Help??

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Contact Layout-Blank Issue

Do you have multiple users of the database?  If yes, can you access the layouts from a different workstation or the host machine?

Can a different user access them?

 

 

Greg Martin
Sage
New Member
Posts: 9
Country: USA

Re: Contact Layout-Blank Issue

Yes, we have multiple users on the database.  Everyone can access the different databases, however no one can modify them (that's where we get the issue).  Everytime we try to do Tools > Design Layouts > Contact it only pulls up a blank screen (so you can't see any of the fields or change the layout at all).  It seems to be a system wide issue as no one can get into the layout manager (all have full administrative access too).

 

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Contact Layout-Blank Issue

Try changing layouts on the contact detail screen, any other will do, then attempt to access the layout designer. Can you see the different layout?

Can you attach a screen shot?
Greg Martin
Sage