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Contact History stopped saving email text in ACT pane

Copper Contributor
Posts: 33
Country: United_Kingdom

Contact History stopped saving email text in ACT pane

When I first started using ACT! recently the text of emails I sent to a Contact was immediately visible when clicking on History. Now I must first click on the line item in History which brings up an embedded file with the name  "*****.msg" 

How do I get ACT! once more to display email text on the ACT history pane without having to click through multiple submenus?

 

Thanks for your help !

Nickel Elite Contributor
Posts: 508
Country: USA

Re: Contact History stopped saving email text in ACT pane

You, or someone, has changed the recording options from Subject and Message to Subject, Message, and Attachements.  This, in effect, causes the entire message to be recorded as an attachment...

Richard Brust
ACT! Certified Consultant
richard@rbrDataSolutions.com
Copper Contributor
Posts: 33
Country: United_Kingdom

Re: Contact History stopped saving email text in ACT pane

Many thanks - fixed !