01-22-2010 09:29 AM
I have experienced for the last few months a problem with my PC that I have no solution for. I have a 6 month old computer (4Gb RAM, 300 GB HD, Intel Duo Core Processor) running WIndows XP. It seems that Act is causing the computer to stop functioning properly. Once a few applications are opened and I start Act, I cannot access my network anymore or my documents; other applications such as outlook stop functioning properly as well. I have tried reformatting my computer and installing all software again and I have the same results.
Thank you in advance.
01-22-2010 10:25 AM
What version of ACT!? Full build from Help | About?
What version of Office?
Have you run all Windows and office updates?
Can you see if any errors in the log files as per this ACT! Knowledge Base article -
01-22-2010 11:06 AM
Thanks for the reply. I'll look into the knowledge database, but here's what I have so far:
Running Act 2009 - ACT! by Sage 2009 (11.0) Version 18.104.22.168
Running Office 2003
All updates are current
Luis De la Mora
01-22-2010 11:12 AM
Have you updated ACT! to Hotfix 4 as per this ACT! Knowledge Base article -
If sharing the database, all users need to update.
Are you running any add-ons for ACT!?
But if you've updated as above... then see if you can find errors in those logs