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Completely Remove ACT V20 Before Reinstall

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Bronze Super Contributor
Posts: 1,624
Country: USA
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Completely Remove ACT V20 Before Reinstall

I'm trying to solve a problem and have decided to reinstall ACT; however, I'm pretty sure there are other ghost or hidden files that might have to be cleared out as well.

 

I used a brand new machine yesterday, and was able to install ACT and the problem I was having didn't exist.

 

So, I'm asking other than uninstall using Programs & Features, what other files or folders need to be deleted?

 

The feature I'm having a problem with is Mail Merge, either using the ACT version or the one that comes with eMailConnectPro.

 

My procedure for this project is as follows:

 

 

 Backup ACT w/Attachments
Backup ACT Personal Files
Delete eMailConnectPro
Delete ACTReboot
Reinstall ACTRestore ACT Database
Test ACT's Mail Merge
Successful test, reinstall eMailConnectPro

 

The Office product is O365 Home.  I'm not planning on uninstalling that program at this time.

John Purdy
ACT! Premium V. 22.1.212.0 Update 4
HP ENVY 17m, 16GB, & Office 365, 32bit, 500GB SSD.
ACT CRM Advisor

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Solution
Accepted by topic author jnpurdy
‎07-24-2018 06:33 AM
Administrator
Posts: 1,379
Country: United_Kingdom

Re: Completely Remove ACT V20 Before Reinstall

[ Edited ]

Hi @jnpurdy

Usually, a standard uninstall should remove all the necessary files - however, you are right that (like all programs) even after uninstalling there are still traces of Act! left behind.

You can follow the below KB to remove all traces of Act! from your system - bear in mind some of the steps involve editing the registry etc so should be only attempted if you are confident making system level changes like this. Only in very very rare cases is this sort of action required.

http://kb.act.com/app/answers/detail/a_id/38874

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Nickel Elite Contributor
Posts: 619
Country: USA

Re: Completely Remove ACT V20 Before Reinstall

For the electronic marketing campaigns and the massive mailings I suggest Act! Emarketing - is professional, easy to use and brings immediate results

 

Video Library tutorials

CLICK HERE

 

Act! E-Marketing Plans and Pricing CLICK HERE

 

Best regards,

 

 

Juan Carlos Otero Garcia
juancarlosotero@protonmail.com
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Solution
Accepted by topic author jnpurdy
‎07-24-2018 06:33 AM
Administrator
Posts: 1,379
Country: United_Kingdom

Re: Completely Remove ACT V20 Before Reinstall

[ Edited ]

Hi @jnpurdy

Usually, a standard uninstall should remove all the necessary files - however, you are right that (like all programs) even after uninstalling there are still traces of Act! left behind.

You can follow the below KB to remove all traces of Act! from your system - bear in mind some of the steps involve editing the registry etc so should be only attempted if you are confident making system level changes like this. Only in very very rare cases is this sort of action required.

http://kb.act.com/app/answers/detail/a_id/38874

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Bronze Elite Contributor
Posts: 1,779
Country: United_Kingdom

Re: Completely Remove ACT V20 Before Reinstall

Or you could use the Act! Uninstaller in this KB...

 

http://kb.act.com/app/answers/detail/a_id/19338

 

HTH


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org