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Company Link take you to different company

Tuned Listener
Posts: 10
Country: United States

Company Link take you to different company

Sometimes when a user is on a contact and they click the company name (linked) it takes them to the incorrect company.  It is somewhat random, but is there a fix for this?

 

Thanks in advance.

Nickel Elite Contributor
Posts: 508
Country: USA

Re: Company Link take you to different company

They are double-clicking the Company name - I guarantee it Smiley Surprised

 

ACT can have a delay when going from Contact to Company, and if they dbl-clk, the operating system will "remember" that second click, and because of the location of the Company field - left side of screen, which also happens to be the location of the list of companies that comes up - that second click finally registers when the list appears, and another company will be selected.

Richard Brust
ACT! Certified Consultant
richard@rbrDataSolutions.com
Copper Contributor
Posts: 38
Country: USA

Re: Company Link take you to different company

Always single click hyperlinks within ACT and this problem will go away.

ACT 2010 Core Certified