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Color preferences disappear

Copper Super Contributor
Posts: 85
Country: USA

Color preferences disappear

The color preferences on ACT! 2011 Pro occasionally revert to the default preferences.  I then need to reset them all.  This last happened when I shut down my desktop PC and restarted it.  The menu on the lower left of the ACT! screen also reverted to default (that actually happens more frequently).

 

This has happened a few times - it's mostly a pain in the neck to restore my preferences.  Is there a way to backup these preferences and restore them when this happens?

 

Susan

 

 

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Color preferences disappear

Hello Susan,
This may be due to a damaged ACT! preferences file. Follow the steps in the bottom portion of this KB article to manually rebuild the preferences file:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1477...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.