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Closed-Lost - Error Message (attached)

New Member
Posts: 9
Country: USA

Closed-Lost - Error Message (attached)

Everytime we click on Closed-Lost in Opportunities we get the following error message:

 

Capture.JPG

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Closed-Lost - Error Message (attached)

Hello Kellyad123,

Welcome to the Sage ACT! Online Community!

 

Does this happen for all users?

And to verify, this only happens when selecting 'Closed - Lost', correct?

 

 

Greg Martin
Sage
New Member
Posts: 9
Country: USA

Re: Closed-Lost - Error Message (attached)

Yes, it happens for all users.. And only when selecting Closed-lost (open, inactive, and closed-won are all fine).
Thanks, Kelly
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Closed-Lost - Error Message (attached)

Not sure why/how a particular status could be corrupted, but..

 

Just to verify - all of the users have their own usernames, they don't all use the same username - correct?

 

Try the same status change in the Demo database (or create a new test database) > does the same error occur?

 

Try running Check and Repair (found in Tools > Database Maintenance).  You will have to get others out of the database first.  Note: Always create a backup before performing maintenance (File > Backup > Database).

 

Restore a database backup to a new name (File > Restore > Database > Restore As) and test in the restored copy of the database.

Greg Martin
Sage