09-02-2010 07:38 AM
I added two Yes/No fields to my layout after defining these fields and now, when I click on them, I get this error message.
I saw some other articles which suggested that one's Preference file might be corrupted and performed the steps in the article "How To Rebuild ACT! Preferences". This did not change the fact that the error message comes us just by clicking on this field (either of the two fields) that were added to the layout. I also clicked on three other Yes/No fields and get the same error message. Inputting information in other existing fields works just fine. Can anyone shed any light on this curious problem?
09-04-2010 02:17 PM
09-07-2010 06:18 AM
Welcome to the Act! Online Community!
This is a known issue with Yes/No fields added to the Contact List view in Act! 2010. You will not be able to update them and they can cause the Object Reference message.
Try using the Customize Columns > Reset option to put the columns back to original. Then close and reopen Act! to make sure that the Object Reference messages are no longer occurring. If they are, you may need to recreate your Preference files again (manually). Then you can add your desired fields back to the Contact List, but would recommend leaving the yes/no fields off to make sure they aren't selected for updates again.