01-05-2011 09:45 AM
I have multiple client installations that are reporting extreme slowness when they clear an activity. Multiple OSs, all appear to be ACT! 2011.
01-05-2011 10:07 AM
I have posted several times this continuing problem. ON the average it take 20 to 30 seconds to clear an activity. Very frustrating. I haven't seen anything that addresses this specifically. All fixes so far have only lasted a few minutes or a couple of cleared activities and then the delay comes back.
01-20-2011 06:54 AM
Yep - I've been experiencing it myself for a while now when clearing and also rescheduling and hadn't had time to check into it, but a customer that we just upgraded reported this yesterday too.
Seems to be user specific as it only happens for one user out of ten. It also takes longer to log into ACT! as him compared to other users, even when logging in on other computers.
01-31-2011 06:18 PM
01-31-2011 06:36 PM
You might try removing old data, specifically cleared activities:
Tools, Database Maintenance, Remove Old Data, check Cleared Activities, and calculate the number of days back to clear (bizarre, huh?) So 761 should clear Cleared Activities prior to January 1, 2009. (365+365+31=761).
Cleared Activities are written to History, so you'll still have them where they belong, on the History Tab, but you won't be able to show them in Calendar View or Task List View if you were to choose Options, Show Cleared Activities.
Not a bad idea to backup your database before removing data.
Btw, if you get an error message something to the effect "No data to Clear", and you know there's data to clear, then that's a separate problem that Tech Support will have to resolve.
02-01-2011 06:23 AM - edited 02-01-2011 06:24 AM
Currently our Development team is researching a reported issue where after integration with Outlook, clearing an activity can take an extended time.
While there isn't a target date for resolution at this time, it has been noticed that using filters to reduce the amount of calendar data displayed can help reduce the time it takes to clear an activity.
The suggestion by Kevin for removing 'cleared' activities is very helpful also.
03-22-2011 05:18 AM
Greg - is this Outlook Integration as in just having Outlook set up for e-mail, or do you mean if you set up calendar sync?