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Cleared Activities re-appearing

Nickel Contributor
Posts: 209
Country: United States

Cleared Activities re-appearing

ACT! by Sage 2010 Version 12.1.181.0, Hot Fix 1

I thought I was going crazy but I'm convinced now that it's not me. This is specific to Calls on Task List.
I will clear / complete a Call on my Task List and a few weeks later it re-appears. Anyone else ever experience this?
Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: Cleared Activities re-appearing

Are you doing synchronization?
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Nickel Contributor
Posts: 209
Country: United States

Re: Cleared Activities re-appearing

No.
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Cleared Activities re-appearing

Try running maintenance on your database using the ActDiag steps listed in this link: Database Rebuild and Repair 
Greg Martin
Sage
Nickel Contributor
Posts: 209
Country: United States

Re: Cleared Activities re-appearing

I went to Run / ActDiag - Did RE-Index and Rebuild. Should I also do Rebuild Schema?
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Cleared Activities re-appearing

I recommend running all of the steps listed for ActDiag, with the exception of 'Rebuild Sync Options' and 'Remote Accounting Link IDs'.  You'll definitely want to run the 'Fix Known Activity Data Issues'.  At this point, do not continue through the 'Importing to a New (or Empty copy) database'.
Greg Martin
Sage