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Cleared Activities disappear from Calendar

Copper Contributor
Posts: 8
Country: United Kingdom

Cleared Activities disappear from Calendar

We have ACT 2008 v 10.0.1.199

 

Each time we clear an activity (i.e. log a history against a call, meeting etc) it then disappears from the calendar completely.  On Preferences, scheduling preference, clearing activity is set to strikeout but still they disappear.

 

My salesmen want to be able to look at, say, last months calendar and check on their whereabouts but the calendars are blank

 

Is there any way of clearning an activity and leaving it on the calendar struck through?  What I am missing?

 

Checked the manual and help but hit a dead end!

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Cleared Activities disappear from Calendar

On all of the calendar views, including Activities tab and Task List, there is an 'Options' button in the upper right area.  Click on the Options button and select 'Show Cleared'.  This will allow the cleared items to display (with the strikethrough).

 

Greg Martin
Sage