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Changing the Admin Account's Name

New Member
Posts: 4
Country: USA

Changing the Admin Account's Name

I have a user with Act 2011 on his laptop.  He has somehow accidentally change the name on the Admin User Account from his own name to the name of one his contacts.  Is there a way to change the name on the Admin user account back to his name?

Copper Contributor
Posts: 34
Country: United_Kingdom

Re: Changing the Admin Account's Name

The user just needs to go to "My Record" and re-enter his own name

New Member
Posts: 4
Country: USA

Re: Changing the Admin Account's Name

Where do I go to get to "My Record"?

Copper Contributor
Posts: 34
Country: United_Kingdom

Re: Changing the Admin Account's Name

Green menu bar at the top - choose Lookup  > My Record

New Member
Posts: 4
Country: USA

Re: Changing the Admin Account's Name


catcripps wrote:

The user just needs to go to "My Record" and re-enter his own name


I look up "My Record" and it brings up the other person's contact record and if I change the name on it still retains all of the information of the other contact and does not revert back to my user.

Platinum Elite Contributor
Posts: 6,653
Country: USA

Re: Changing the Admin Account's Name

You have to edit the whole record.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 4
Country: USA

Re: Changing the Admin Account's Name

But doesn't that replace the entire contact along with all the data associated with it?
Platinum Elite Contributor
Posts: 6,653
Country: USA

Re: Changing the Admin Account's Name

Yes it does unless you copy that persons information to a new blank record.. The problem originally was caused by overwriting the my record information with another contacts information.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129