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Changes in ACT! Contact field doesn't sync with Outlook.

New Member
Posts: 5
Country: USA

Changes in ACT! Contact field doesn't sync with Outlook.

If I change the email address or phone number for an ACT! Contact, it doesn't change the Outlook Contact when I synchronize.  How can I get ACT! to sync changes?

New Member
Posts: 5
Country: USA

Re: Changes in ACT! Contact field doesn't sync with Outlook.

Let me clarify.  When I create a Contact in ACT!, a contact is created in Outlook when I sync.  If I make a change to the ACT! contqact in certain fields like phone number or email address, the change isn't sync'ed.  If I change the contact name or other fields, the changes are sync'ed.

Copper Elite Contributor
Posts: 219
Country: Canada

Re: Changes in ACT! Contact field doesn't sync with Outlook.

What happens if you change the phone number and, say, part of the address?  Does the phone number get updated in that case?

 

Mark Rogers
Act! v16 HF5, Office 365 SBP
Copper Elite Contributor
Posts: 219
Country: Canada

Re: Changes in ACT! Contact field doesn't sync with Outlook.

I can't replicate your situation.  I am on Sage Act! 2012 Pro and Office 2010.

Mark Rogers
Act! v16 HF5, Office 365 SBP