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Changed computers

New Member
Posts: 8
Country: United States

Changed computers

I have Act 2008 and initially registered it on my personal Dell computer. My company has provided me with an IBM thinkpad and I want to move ACT to it. How?
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Changed computers

Install ACT! on the new system

 

Then move the database as per this ACT! Knowledge Base article - http://tinyurl.com/5dlnzt

 

Or you can even keep ACT! on both and sync them as per http://tinyurl.com/5gc2cu

New Member
Posts: 8
Country: United States

Re: Changed computers

OK, brand mew issue....

got rid of IBM laptop and moved to Dell Inspirion but with Windows 7. How do I move all data from IBM laptop with Windows XP to Dell with Windows 7? I know have ACT 2010 to accomodate new Windows OS. I also have an "easy transfer" cable. Please fill in the blanks for me.

Ed 

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Changed computers

The steps will be the same on this move:

- on old computer > open database > go to File > Backup > Database... create backup of database

- copy database backup file (*.zip) to the new computer

- on new computer > open Act! > go to File > Restore > Database > select Restore As option... enter the name for the database and the user/password

 

For detailed instructions, review this article: How to Backup and Restore an Act! database

 

 

Greg Martin
Sage
New Member
Posts: 8
Country: United States

Re: Changed computers

It keeps asking for a user name and password. Since I am the only one on this computer I did not set one. How can I get around that?

 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Changed computers

New Member
Posts: 8
Country: United States

Re: Changed computers

That's not the issue. The user name is fine but since I did not set a password I click thru that and am still denied acces because "username and password do not match". Very annoying. I even downloaded the zip file a second time from the disc....no luck
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Changed computers

If the original computer is still available, you can check your username by opening the database on that machine > go to Tools > Manage Users > look at the 'User Name' column.  Many times the username is different than the name entered as the Contact name on your 'My Record'.

Greg Martin
Sage
New Member
Posts: 8
Country: United States

Re: Changed computers

........ and if that original computer is not available because I backed up to a disc? Laptop belonged to former employer Smiley Sad

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Changed computers


eprybylski wrote:
That's not the issue. The user name is fine but since I did not set a password I click thru that and am still denied acces because "username and password do not match". Very annoying. I even downloaded the zip file a second time from the disc....no luck

If you didn't use a password, then it's like just blank.... but you still need the user name to be correct