10-04-2012 09:33 AM
In Act 2011 I set up a new database with a phony administrator. Now that everything is ready to go I started deleteing all the test data and contacts. Everything was good until I chnaged the current admin to a standard user and created a new admin. now when I try to log in as the new admin Act tells me that I only have 1 license. If I log in as the old admin I can't make changes as he is a standard user.
I see 3 possible solutions
First and best find a way to either restore the original admin, or get to log on as the new admin
Second, create a new empty database from the first and assign the correct admin
Third, another office has a second license, temperarial add that license to may database. But I'm not sure what that will do to them.
Any help would really help. Thanks
10-04-2012 09:45 AM
10-04-2012 10:21 AM
You might download the later ACTDIAG from the Knowledge Base, then use the Clear Out Licenses function as per this ACT! Knowledge Base article -
10-04-2012 10:52 AM
10-04-2012 11:16 AM
10-04-2012 04:35 PM
10-04-2012 04:51 PM
Are you just unable to open because of user/pass issue?
Did you try both users?
Did you download the later ACTDIAG ... linked from bottom of this ACT! Knowledge Base article -
You need the later version for the option to clear the licenses.