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Cant Load Library error Please Help!

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Tuned Listener
Posts: 3
Country: United Kingdom

Cant Load Library error Please Help!

[ Edited ]

Please can someone help me, before I put my size ten foot into my desktop!!

 

I am running

Windows XP 

Microsoft Office 2003

Outlook 2003 

ACT 2008 Ver 10

 

All of a sudden every time I try and open a word template from the 'write' menu I get the following message:

 

"Unable to cast COM object of type 'Microsoft.Office.Interop.Word ApplicationClass' to interface type 'Microsoft.Office.Interop.Word_Application'. This operation failed because the Query Interface call on the COM component for the interface with IID' (00020970-0000-0000-C000-000000000046) failed due to the following error: ERROR loading type library/DLL. (Exception from HRESULT: 0x80029C4A (TYPE_E_CANTLOADLIBRARY))"

 

I have tried the following:

Reboot Computer

Run detect & Repair in Word and Outlook

Remove Microsoft Office and reload

Remove ACT and reload

regsvr32 redemption.dll (Both from the CMD prompt and through windows by drag and drop)

 

None of the above fixes have changed anything.

 

Please can anyone shed any ligjht on what my problem maybe, this would be very much appreciated

 

Thanks

Iain Smiley Mad 

 

  

Message Edited by Iain on 07-24-2009 10:11 AM
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Cant Load Library error Please Help!

Please see KB Article 21040 for some additional troubleshooting information

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Tuned Listener
Posts: 3
Country: United Kingdom

Re: Cant Load Library error Please Help!

Hi Greig,

 

Thanks for the link but I have never had Microsoft Office 2007 on this desktop so there are no files from 2007, have you any other idea at all please?

 

This would be much appreciated.

 

Many Thanks

 

Iain