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Cannot view Notes or history in shared database in Acy 2010

New Member
Posts: 2
Country: USA

Cannot view Notes or history in shared database in Acy 2010

Two of nine users of database cannot see the public notes or Histories.   They see all other contact updates but these are not available.  Checked every setting & preference & they are all the same.  Uninsatlled & reinstalled with no change.  Any ideas what else I can do?

Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: Cannot view Notes or history in shared database in Acy 2010

Check the filter settings for the Notes and History.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 2
Country: USA

Re: Cannot view Notes or history in shared database in Acy 2010

Thanks. Took a bit to find the filter aettings but that fid the trick. Someone had to have made some change and never fessed up.
New Member
Posts: 2
Country: USA

Re: Cannot view Notes or history in shared database in Acy 2010

I am having the same problem with ACT! Premium, cannot view any notes added by anyone else.  Date filter is set to all dates.  Users are set to all.  When I add a note, I can see it.  But nothing from anyone else.  How do I change my permissions/ accesses/ viewing ability?  

 

Thank you,

Lynna 

 

New Member
Posts: 2
Country: USA

Re: Cannot view Notes or history in shared database in Acy 2010

Any thoughts? I do not see any responses?