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Cannot send to multiple email addresses within same contact

Tuned Listener
Posts: 20
Country: USA

Cannot send to multiple email addresses within same contact

Hi all,

 

I am trying to send an Outlook email (through Write-Email) to contacts, some of whom have multiple email addresses.  These are housed in the email fields supplied by ACT: Email and Email-2.  When I select the contacts and do a Write-Email, it only addresses the Oulook email with the emails in the Email field, not the Email-2 field addresses as well.

 

Both fields (Email and Email2) are designated as email fields under Tools - Define Fields.

 

I am working on:   ACT Premium 2011, Version 13.0.401.0 | Windows XP | Outlook 2007

 

My ACT database is configured with email settings to this database under Tools - Preferences - Email & Outlok Sync.

 

I was under the impression that ACT would use any and all email fields it finds populated for writing an email.

 

Any help would be appreciated,

 

Melissa

Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: Cannot send to multiple email addresses within same contact

You can send an email directly from any email address in an email address field but only the main email address is used for a merge or email from Outlook.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129