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Cannot restore from version 11

usl
New Member
Posts: 2
Country: United_Kingdom

Cannot restore from version 11

I am trying to restore from version 11 into ACT! 2012 but keep getting the message, "Access to the path 'c:\users\. . . . ."  is denied. Can some one help? Thanks.

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Cannot restore from version 11

Hello USL,

Welcome to the Sage ACT! Online Community!

 

Your issue is obviously permissions based.  Try running the ACT! program 'As Administrator' and then attempt the restore.  To do this, close ACT! > right click on the ACT! icon > select 'Run As Administrator' > perform Restore/Restore As.

 

If that is not successful, try creating a new folder on the root C: (ex: C:\ACT DB) and restore into that folder.

Greg Martin
Sage
usl
New Member
Posts: 2
Country: United_Kingdom

Re: Cannot restore from version 11

Hi Greg

 

Thank you for your help. Now I am getting the message, " Could not authenticate user. Verify the user name and paasword, and try again.", even though I am entering the correct user name and password.

 

Probably, I will have to re-create all the contacts, etc again!

 

Regards

 

Aziz Shaikh