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Cannot open database after reinstall & move to new server

New Member
Posts: 17
Country: United_Kingdom

Cannot open database after reinstall & move to new server

We have installed a new server (SBS 2008) and had to reinstall ACT 2009, have created new databases from a restore all ok and these can be accessed from the server but we cannot access the database from any of the workstations, we get the following error: "The database <Database name> could not be accessed. In order to access this database, check your network connection and verify that your database server is available. It may be necessary to disable any firewall software..."  We have run through the standard document that is on act.com and this has made no difference.

 

We have also created a brand new database on the server and this also doesn't work so I'm quite happy with my databases and that the restore / database is all ok.

 

Any help would be gratefully received.

 

Regards
Debbie

Debbie Wood
Perrywell Computer Systems Limited
w: www.perrywell.co.uk
e: debbiew@perrywell.co.uk
t: 01789 774084
f: 01789 774085
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Cannot open database after reinstall & move to new server

Most likely the PAD file could be looking at the old machine, but there are a number of options.

 

Is this the ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1964...

 

That error will ALWAYS be one of those items