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Cannot open ACT program

New Member
Posts: 5
Country: United States

Cannot open ACT program

Try to open ACT and an Error code comes up :

   The database " xxxxx " could not be accessed.

In order to access this database, check your network connection and verify that your database server is available.

It may be necessary to disable any firewall software on your computer or server"


I hit OK

List of files come up

I hit - my "XXX" PAD file

It goes back to error code


This happen before and I could not figure out how to get into ACT --- the next day it worked




Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Cannot open ACT program

Hello Marice,
The most common reason for this error is that SQL Server service is not running. For a solution, please see this Knowledgebase article:

If this does not resolve, then additional solutions are in the KB article:

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.