05-11-2011 04:20 AM
We have just updated from Act! 2000 to Sage Act! 2011, When I use to send an email it automatically saved under history but now it does not. I have set up emails, checked that outlook has the Act address book in etc..
I am using outlook 2010, windows 7
Any help please
05-11-2011 05:15 AM
Good morning and welcome to the forum dmuk.
Sometimes whn you upgrade, preferences can "mysteriously" change. Go back in and check your eMail preferences.
| Tools | Preferences |eMail| Setup | ... click next until you see ... | eMail Record History and select the option you desire.
Hope that helps.
05-11-2011 06:33 AM
Welcome to the Sage ACT! Community. Two things you can check are to make sure your ACT! address book is added to Outlook and that the Act Outlook Service is running. Details and additional suggestions are in KB Article 19948. Also, with Windows 7 it is usually a good idea to lower the settings for or disable User Account Control. Instructions are in KB Article 25665.
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.