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Cannot log history/activity

New Member
Posts: 1
Country: United_Kingdom

Cannot log history/activity


We have just updated from Act! 2000 to Sage Act! 2011, When I use to send an email it automatically saved under history but now it does not. I have set up emails, checked that outlook has the Act address book in etc..

I am using outlook 2010, windows 7

Any help please


Bronze Super Contributor
Posts: 1,508
Country: USA

Re: Cannot log history/activity

Good morning and welcome to the forum dmuk.


Sometimes whn you upgrade, preferences can "mysteriously" change.  Go back in and check your eMail preferences. 


| Tools | Preferences |eMail| Setup | ... click next until you see ... | eMail Record History and select the option you desire.


Hope that helps.

John Purdy
ACT! Premium V. 20.0.159
HP ENVY 17m, 16GB, & Office 365, 32bit, 1TB HDD.
ACT CRM Advisor
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Cannot log history/activity

Hello dmuk,

Welcome to the Sage ACT! Community. Two things you can check are to make sure your ACT! address book is added to Outlook and that the Act Outlook Service is running. Details and additional suggestions are in KB Article 19948. Also, with Windows 7 it is usually a good idea to lower the settings for or disable User Account Control. Instructions are in KB Article 25665.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.