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Cannot export to excel 2003

New Member
Posts: 4
Country: USA

Cannot export to excel 2003

I get an error messge:  Creating an instance of the COM component with clsid (00024500-0000-0000-C000-00000000046 from the Iclasfactory failed due to the following error: 80010001.

Can anyone help?

Copper Contributor
Posts: 20
Country: United States

Re: Cannot export to excel 2003

Here is a KB Article.  Not an exact hit, but it should get you started.  http://kb.swiftpage.com/app/answers/detail/a_id/23311/kw/clsid

 

Also

*Was Office Suite installed after ACT?  If so, uninstall ACT! and reinstall.

*Is Excel 2103 compatible with your version of ACT!?

*Is Excel 32 or 64 bit?  ACT! will not play with 64 bit office suite.

 

Tom Koller - ACC

New Member
Posts: 4
Country: USA

Re: Cannot export to excel 2003

Thanks for the info...I upgraded to windows 10 and this issue started. Excel worked fin with my act version. Excel is 32 bit. I will go through your KB article and post the results. Thanks again.

New Member
Posts: 4
Country: USA

Re: Cannot export to excel 2003

Nothing going, tried reinstalling act 2009 in windows 10 and it won't complete the installation.....Any suggestions? 

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Cannot export to excel 2003

Do you get a particular error message during installation?

It's worth noting that Act! 2009 is not officially compatible with Windows 10. See the following Knowledgebase article for the full compatibility matrix.
http://kb.swiftpage.com/app/answers/detail/a_id/29767/kw/29767
New Member
Posts: 4
Country: USA

Re: Cannot export to excel 2003

Hi...I don't recall the error message exactly but install rolled back up and would not install. Act 2009 was working on Windows 7 and then I upgraded to 10 and still was working except for exporting excel. Maybe time to change crm's or upgrade. Thanks.

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Cannot export to excel 2003

I can arrange for one of our advisor to give you call and talk though some of the upgrade options available to you.
Send me a PM with your contact number if you'd like this.