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Cannot apply hot fixes to new v21 upgrade

New Member
Posts: 14
Country: USA

Re: Cannot apply hot fixes to new v21 upgrade

None, I have not been able to run any of the updates.

Copper Contributor
Posts: 42
Country: USA

Re: Cannot apply hot fixes to new v21 upgrade

Go to your My Documents folder and look for the HotFix log files. Those might give you an indication of why they're failing.

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New Member
Posts: 14
Country: USA

Re: Cannot apply hot fixes to new v21 upgrade

There are no HotFix Logs since I installed the new version.
Silver Contributor
Posts: 1,715
Country: United_Kingdom

Re: Cannot apply hot fixes to new v21 upgrade

Rather than downloading ACT updates try letting ACT determine what is needed.

 

Open ACT and go to help, Act Notifications. It will check your installed version number against available updates and give you the option to download and run them. It may also say you have already installed them.

 

Another check you can do is create a new opportunity, save it and then try changing the Record Manager. If it hangs ACT is not up-to-date but if it lets you do this then ACT contains update 5 as this was fixed in that update.

New Member
Posts: 14
Country: USA

Re: Cannot apply hot fixes to new v21 upgrade

I have tried using the ACT update notice that comes up but that does not work either. Tells me I have to run as Admin (which I am running as admin) or it unzips the file and nothing happens.
Silver Contributor
Posts: 1,715
Country: United_Kingdom

Re: Cannot apply hot fixes to new v21 upgrade

Just to clarify it means window admin, not ACT admin rights. (Just in case your not doing the following)

 

To run with windows admin rights open ACT by right clicking on the ACT icon and selecting Run as Administrator.

New Member
Posts: 14
Country: USA

Re: Cannot apply hot fixes to new v21 upgrade

Yes windows admin.