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Cannot access database

New Member
Posts: 7
Country: USA

Cannot access database

I have ACT 2009 and I get this message when I open the program

 

 "The database <Database name> could not be accessed. In order to access this database, check your network connection and verify that your database server is available. It may be necessary to disable any firewall software..."

 

I have tried all the fixes but none of them seem to work. I was wondering If i uninstall and reinstall Act will it fix this problem? And also I dont have a back up of a database. But I do have back up files from system restore. I was just wondering if it is possible to import this if i reinstall the program?

 

 

Thank you

Copper Elite Contributor
Posts: 219
Country: Canada

Re: Cannot access database

Did you run Actdiag to query the state of your local db server?

Mark Rogers
Act! v16 HF5, Office 365 SBP
New Member
Posts: 7
Country: USA

Re: Cannot access database

I havent tried that yet. what should I be looking for in actdiag?

 

Thanks

Copper Elite Contributor
Posts: 219
Country: Canada

Re: Cannot access database

First and foremost, you can see the state of your server and view the databases associated with that server.  You can also view logs.

Mark Rogers
Act! v16 HF5, Office 365 SBP