Cannot Upgrade ACT Pro 20.0.159.0 Update 3

[mrogers]

Any reason why you can't update to v20 SP1?

[rwheeler]

When I go to act downloads I see a bunch of ACT v20.0 and ACT v20.1 updates.  I just tried to install Act! Pro v20.1 Update, act!_pro_v20_sp1x120.exe (574 MB).  I get a message that says this app can't run on your PC.

[mrogers]

Not sure if anything on this site applies to you, but it is worth a look.

https://windowsreport.com/app-cant-run-windows-10/#.XB6B_lXYqM8

[Jazzzed]

Are there any HotFix text files in your Documents folder? Those are log files which might show the reason for the failure.

[rwheeler]

Finally had to contact support.  They created a new user profile and were able to apply the update.  Something in my profile was blocking the update.