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Cannot Upgrade ACT Pro 20.0.159.0 Update 3

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Copper Contributor
Posts: 8
Country: USA
Accepted Solution

Cannot Upgrade ACT Pro 20.0.159.0 Update 3

Recently I received an email stating ACT would need to be upgraded because of some third party issue. Today I received an email with a download link for 20.0 Update 9. Whenever I try to download and run this update I get a message that the update did not install correctly. When I try to update through notifications the update is downloaded but then ACT closes and nothing happens.


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Solution
Accepted by topic author rwheeler
‎01-07-2019 12:31 PM
Copper Contributor
Posts: 8
Country: USA

Re: Cannot Upgrade ACT Pro 20.0.159.0 Update 3

I am running Windows 10.  I currently have ACT Pro 20.0.159.0 Update 3.  I cannot seem to be able to upgrade this version.

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Nickel Super Contributor
Posts: 446
Country: Germany

Re: Cannot Upgrade ACT Pro 20.0.159.0 Update 3

First thing to check: are you a windows Administrator when running the update? IF no, change user. IF yes, run the update with right-mouse-click "Run as Administrator"

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Copper Contributor
Posts: 8
Country: USA

Re: Cannot Upgrade ACT Pro 20.0.159.0 Update 3

I started ACT as an administrator when I was using notifications to try to update.

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Nickel Contributor
Posts: 263
Country: Canada

Re: Cannot Upgrade ACT Pro 20.0.159.0 Update 3

So when you go into Help|About Act!, you still see

Act! Pro Version 20.0.159.0, Update 3

Correct?

 

 

Mark Rogers
Act! v20 Update 9, Topline Designer
Office 365 SBP
Copper Contributor
Posts: 8
Country: USA

Re: Cannot Upgrade ACT Pro 20.0.159.0 Update 3

Correct.

Copper Contributor
Posts: 8
Country: USA

Re: Cannot Upgrade ACT Pro 20.0.159.0 Update 3

Do I need to reinstall ACT and then try the upgrades?  

Nickel Contributor
Posts: 263
Country: Canada

Re: Cannot Upgrade ACT Pro 20.0.159.0 Update 3

You really shouldn't need to reinstall Act. I have updated a number of installations from Update 7 to Update 9 without incident on Windows 7 Pro.

Earlier updates for Act 20.0 can be found here.

https://www.act.com/resources/downloads/act!-pro-v20-downloads

 

 

Mark Rogers
Act! v20 Update 9, Topline Designer
Office 365 SBP
Copper Contributor
Posts: 8
Country: USA

Re: Cannot Upgrade ACT Pro 20.0.159.0 Update 3

I have tried earlier updates without success.  I always have the same issue.

Nickel Contributor
Posts: 263
Country: Canada

Re: Cannot Upgrade ACT Pro 20.0.159.0 Update 3

Just trying to understand your environment ...

Did you upgrade to v20.0 from a previous version of Act?

Are you on Windows 7 Pro or Windows 10?

 

 

Mark Rogers
Act! v20 Update 9, Topline Designer
Office 365 SBP
Solution
Accepted by topic author rwheeler
‎01-07-2019 12:31 PM
Copper Contributor
Posts: 8
Country: USA

Re: Cannot Upgrade ACT Pro 20.0.159.0 Update 3

I am running Windows 10.  I currently have ACT Pro 20.0.159.0 Update 3.  I cannot seem to be able to upgrade this version.