12-14-2018 07:30 AM
Recently I received an email stating ACT would need to be upgraded because of some third party issue. Today I received an email with a download link for 20.0 Update 9. Whenever I try to download and run this update I get a message that the update did not install correctly. When I try to update through notifications the update is downloaded but then ACT closes and nothing happens.
12-14-2018 08:24 AM
First thing to check: are you a windows Administrator when running the update? IF no, change user. IF yes, run the update with right-mouse-click "Run as Administrator"
12-14-2018 01:25 PM
So when you go into Help|About Act!, you still see
Act! Pro Version 18.104.22.168, Update 3
12-22-2018 09:28 AM
You really shouldn't need to reinstall Act. I have updated a number of installations from Update 7 to Update 9 without incident on Windows 7 Pro.
Earlier updates for Act 20.0 can be found here.
12-22-2018 09:57 AM
Just trying to understand your environment ...
Did you upgrade to v20.0 from a previous version of Act?
Are you on Windows 7 Pro or Windows 10?