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Cannot Sync between ACT ad Outlook

New Member
Posts: 35
Country: USA

Cannot Sync between ACT ad Outlook

Hi!  I am using Act pro v. 16 Hotfix 2 (i think) and Outlook 2013.  I am having trouble synching between Act and Outlook.  This is the error message i am getting Provider type not defined exception HRESULT 0x80090017.  Any help would be appreciated.  Btw, the only thing i've tried is making sure i had the path entered into ACT correctly which i did. 

Moderator
Posts: 719
Country: USA

Re: Cannot Sync between ACT ad Outlook

Is there any more to the error message than that?

 

Was Outlook installed using Click-To-Run?

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com
New Member
Posts: 35
Country: USA

Re: Cannot Sync between ACT ad Outlook

I am not sure what click and play means, but i don't think so.  Here is what the error message is saying now.

 

Under Context it says:  Synchronizing Activities

 

Under Description it says :  The metadata store could not find the given replica in the database

 

Under Exceptions and Source it says:  Microsoft.Synchronization.

 

My outlook is Exchange.  I don't know if that makes a difference or not.

 

Ty for your reply. 

New Member
Posts: 35
Country: USA

Re: Cannot Sync between ACT ad Outlook

Yes, it is click to run.

New Member
Posts: 2
Country: Ireland

Re: Cannot Sync between ACT ad Outlook

 I have a client who is also encountering the same error message - The metadata store could not find the given replica in the database - when he trys to synch with outlook.

 

ACT V17 Pro, latest version of Outlook.

 

This is a new error message to me, any idea what the problem is and how to resolve it? There are no articles in the Knowledgebase referencing this particular error.

Michael McKenna
mmckenna@smartcloud.ie