03-04-2010 09:37 AM
03-04-2010 10:43 AM
Avantapure - I just noticed this message so allow me to apologize for not responding sooner. Hopefully you've resolved your issues by now but if not, I would recommend you take advantage of our free online Knowledge Base for answers. It can be accessed by going to this link: http://www.act.com/support/technicalsupport/index.cfm?CFID=66585880&CFTOKEN=37015654
Your specific issue does sound familiar though and there can be several reasons. Here's the link to the specific KB article on this error message. If you're still having trouble after checking all of the recommendations in the article I would contact Support.