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Cannot Open Act

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New Member
Posts: 3
Country: USA
Accepted Solution

Cannot Open Act

Ever since I downloaded Windows 10 I have had problems opening ACT.    Now, it starts to open and then just goes down to the tray.   I believe the version is 9 but cannot be sure because I can't open.     Please help. 

 

 


Accepted Solutions
Solution
Accepted by topic author DeannaB
‎10-22-2015 05:05 PM
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Cannot Open Act

Hi Deanna,

 

It looks like you have support on your account. You can start a Web Chat with a technician here, or call us on 866 873 2006.

 

You can also find a list of Act! Certified Consultants in Californa here.

 

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All Replies
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Cannot Open Act

Hi Deanna,

Knowing the version would be the first step. Check in Windows Programs and Features, it should list the version of Act! you have installed there.
New Member
Posts: 3
Country: USA

Re: Cannot Open Act

Hi,

From Programs and Features, it shows Act Pro version 16.0.0.0 - insalled 6/16/2014

 

Thank you,

Deanna

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Cannot Open Act

[ Edited ]

After you open Act!, when the program minimises, hover your mouse over the Act! icon, and wait until the preview image appears, right click on that and select Maximize. Does Act! then reappear?

 

See the screenshot below of the menu i'm talking about:

Untitled10.png

New Member
Posts: 3
Country: USA

Re: Cannot Open Act

Thank you but that did not work - all I get is "Act Pro" with no other options.    I guess I need an IT.  Do you have a list of providers in the Orange County, California area?     

 

Deanna

Solution
Accepted by topic author DeannaB
‎10-22-2015 05:05 PM
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Cannot Open Act

Hi Deanna,

 

It looks like you have support on your account. You can start a Web Chat with a technician here, or call us on 866 873 2006.

 

You can also find a list of Act! Certified Consultants in Californa here.