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Cannot Install Act! 2010

New Member
Posts: 7
Country: United States

Cannot Install Act! 2010

I have a license for Act! 2008 but I did not have it installed on my PC.  About a week ago I tried to install Act! 2008 and it said that I could not do it and aborted the install.  However, during the failed install, ACT! files were loaded on to the PC, and some SQL programs were loaded.  I went into control panel and removed all the SQL stuff that it had downloaded.Also, I went into program files and deleted the ACT! 2008 folder and its contents.

 

Then I decided to purchase Act! 2010.  When I try to download it, it tells me that I have a previous version of Act! and I need to uninstall it and it will not install Act! 2010 until the 2008 is removed.  I thought I removed everything and deleted all the files.  My operating system is Windows Vista Premium 64-bit.

 

What do I do?  HELP!!

Nickel Elite Contributor
Posts: 567
Country: USA

Re: Cannot Install Act! 2010

Please review ACT! Knowledgebase article 19338 as I believe this will be the quickest way to get you going.

 

thanks

Matthew McFadden
New Member
Posts: 7
Country: United States

Re: Cannot Install Act! 2010

 

Thanks Matthew -

 

Can you please provide me with a link to the article or a link to the solution.  I am very new to the Act! Community and I apologize for any inconvenience.

 

 

Nickel Elite Contributor
Posts: 567
Country: USA

Re: Cannot Install Act! 2010

Here you are:

 

http://www.act.com/support/technicalsupport/index.cfm?CFID=59169619&CFTOKEN=47597515

 

you want article id 19338.

 

thanks

Matthew McFadden
Moderator
Posts: 4,395
Country: USA

Re: Cannot Install Act! 2010

Here is a direct link to the knowledgebase article.

 

How to Use the ACT! Uninstaller.exe file

 

New Member
Posts: 1
Country: United States

Re: Cannot Install Act! 2010

Hello, 

 

I also have the same issue,  I have just purchased act 2010 upgrade and cannot be installed in my system.  The actual problem is that my computer keeps on rebooting after downloading the link that was sent to me.  My system requirements are as follows:

 

  • Windows XP SP3
  • 2gb. of memory
  • Pentium IV


Please help.

 

Thanks,

New Member
Posts: 7
Country: United States

Re: Cannot Install Act! 2010

I am still having problems.  When I try to run the uninstaller.exe, it tells me I need to be the Administrator - I am clearly the Administrator on my PC.

 

Help!!!

Nickel Elite Contributor
Posts: 567
Country: USA

Re: Cannot Install Act! 2010

Right mouse click "run as administrator"

 

thanks

Matthew McFadden
New Member
Posts: 7
Country: United States

Re: Cannot Install Act! 2010

When I click on the Uninstallation .exe, a box comes up titled "Administrator Warning " and says "You must be a member of Administrators to continue.  The Uninstaller will now close.

 

I do not have the ability to right click and run as administrator.

New Member
Posts: 7
Country: United States

Re: Cannot Install Act! 2010

OK, I did the uninstall and I got the Act! 2010 to begin installing but now I am hung up on a window that says "ACT! is finalizing installation - it has been running for about 2 hours.  The task manager says it is still running - Is this normal?