Community
Showing results for 
Search instead for 
Do you mean 
Reply

Cannot Initiate Email Message

Highlighted
New Member
Posts: 1
Country: USA

Cannot Initiate Email Message

At a contact page in ACT! Pro, clicking on email link gives me this message: "Cannot initialize email email not sent."  Anybody know how to fix this?  Thank you.

Highlighted
Copper Contributor
Posts: 29
Country: USA

Re: Cannot Initiate Email Message

Cause:

This can occur when accessing a shared database and using Internet Mail, and the local SQL Server (ACT7) service is not started.

Solution:

Close Act!

Use the instructions within the following article to start the SQL Server (ACT7): https://help.act.com/hc/en-us/articles/360024415873

service: How to stop or start the Microsoft SQL Server (ACT7) instance Attempt to open Act! and send your email