10-26-2010 11:00 AM - edited 10-26-2010 11:11 AM
I just added three yes/no fields to the contact list display so I could export it out to Excel. I need to make another change in the columns being listed, but now I get an error message: "Unable to cast object type ... "
I saw this in the beta review but can't find what the work around is.
[Edit: updated subject line]
10-26-2010 11:20 AM - edited 10-26-2010 11:21 AM
Hello Jon,
This is a reported issue that is currently under investigation. There are 2 ways you can workaround this issue:
- Close ACT!
- Click your Windows Start button, then on the Start menu either click Run (Windows XP) or go to Search box (Windows Vista, Win 7) and type %appdata%
- Open the ACT! folder, then the ACT Data folder
- Locate the file Act.UI.IContactListView.ser and rename it to Act.UI.IContactListView.ser.OLD. This will reset the custom column view in the Contact List
- Reopen ACT!
OR
- Open another database that does not include any Yes/No columns in the Contact List view (such as the demo ACT2011Demo) or create a new database.
- From the Contact List, click Options in the upper right, then Customize Columns, then click the Reset button.
- Reopen your own database
Greig Hollister
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
10-26-2010 11:20 AM - edited 10-26-2010 11:21 AM
Hello Jon,
This is a reported issue that is currently under investigation. There are 2 ways you can workaround this issue:
- Close ACT!
- Click your Windows Start button, then on the Start menu either click Run (Windows XP) or go to Search box (Windows Vista, Win 7) and type %appdata%
- Open the ACT! folder, then the ACT Data folder
- Locate the file Act.UI.IContactListView.ser and rename it to Act.UI.IContactListView.ser.OLD. This will reset the custom column view in the Contact List
- Reopen ACT!
OR
- Open another database that does not include any Yes/No columns in the Contact List view (such as the demo ACT2011Demo) or create a new database.
- From the Contact List, click Options in the upper right, then Customize Columns, then click the Reset button.
- Reopen your own database
Greig Hollister
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
01-19-2011 06:23 PM
Your solution worked but there was suppose to be an update available to solve this problemm. I checked and I have all the latest updates for ACT and it is still happening. If the update available? If it is, where do i go to get it.
Thanks, Steve Collins
01-20-2011 06:51 AM
Hello Steve,
Welcome to the ACT! Online Community!
The update that resolves this is available for download. Instructions for downloading and installing are available in this article: KB Article 27440
04-30-2013 02:17 PM
I have a related problem with Yes/No field editing while in Contact List View using ACT 2010. When I make changes to a Yes/No field in Contact List View under the Edit option, changes are not reliably saved; if if I click on the save button while in the list view. Back when ACT 2010 was the latest version, the problem was confirmed by Support that this was an identified Bug. So I musdt user more elaborate work arounds. But I rely on Yes/No fields and would like to edit several different columns while in Contact List View. You have suggested the SP1 update for ACT 2011 will resolve some Yes/no problems. What about the SP1 update for ACT 2010? Will it resolve this problem?
04-30-2013 04:46 PM
Always install service packs, they always have fixes. I don't know if that will be fixed but regardless you should install the service packs. Hot fixes are more specific, usually to a single problem.
05-01-2013 02:52 PM
Hello Roy,
I was able to successfully install ACT 2010 Hotfix 4. Then I went to install ACT 2010 SP1. The result was that I could not open anything in ACT and instead received error messages before and after. ACT 2010 SPI seems to be more about sychronizing ACT 2010 between an Admin computer that manages several ACT site licenses and the licensed field users, and in fact even the documentation for the ACT2010 SPI shows splash screens that say " ACT 2010 Premium" And just to make it that much more confusing, Sage states that I am an ACT2010 Pro user... but... whoops!... The designation 'Pro' did not begin until ACT 2011.
Fortunately for me, I paid extra to receive a hard disc copy of ACT 2010, since I purchased upgrade to ACT 2008 from the download demo... and , guess what ... they sent me an ACT Premium disc, which I still have, but do not have an activation license. So then I requested and they sent me the ACT2010 disc. So after the bum attempt at installing SP1, I uninstalled ACT and then re-installed from my ACT disc. This restored my system to Hotfix 3 without loss or requirement to use my computer restore, and then I re-installed Hotfix 4.
I have been hesitant to attempt the SPI update, and you may have noticed several other questions related to that. I have found no specific instructioins that tell me how to stop the Network Synch Service. Do I even have this? I have ACT2010 loaded on a Dell computer (32 bit) with Intel Core i5 and Windows 7 Professional. I am able to install and use Microsoft Office 2007 Professional purchased for my other XP computers. I do not presently network or synch ACT between my different computers. I am the only User and have full Admin priveleges. There is a separate log in button for Admin. Other than shutting down ACT, I haven't a clue how to find or control Netwrok Synch Service.
I am a very experienced ACT user.. since ACT version 2 with upgrades to ACT 5, 6, 8, 10, 12. With regard to this bug, it is not mentioned in the SP1 update package. The ability to edit Y/N fields in Contact List was an advertised and major feature that pursuaded me to upgrade from ACT 2008. When I reported the problem I was assured prior to my purchase it would be fixed. If it has been fixed in SP1 then the next question is must I also install the ACT2010 software for handhelds? Since I have not, perhaps that is why I cannot find the Synch Service? Or must I install Prremium ajnd push Sage to accept my activation code for nomn-premium ACT?