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Cannot Attach Message to ACT! 2009

Copper Contributor
Posts: 198
Country: Canada

Cannot Attach Message to ACT! 2009

I see all the messages to be attached to ACT! when I click on the icon on my taskbar (there is an "x"), when I open it and click "attach to ACT!" it doesn't attach the messages and the "x" remains on the icon.


Thank you in advance for your help.



Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Cannot Attach Message to ACT! 2009

Hello David,

Try this procedure:

- Close ACT! and Outlook

- Open your Windows Task Manager (Ctrl+Alt+Del)

- Under the Processes tab, End Process on Act.Outlook.Service.exe

- From Start/Run (XP) or Start/Search (Vista), type in %appdata%...this will open your Application Data directory

- In this directory, open the ACT folder and then the Act for Windows(version#) folder. If there is an "Act for Windows(version#) folder, where the "version#" is not the version of ACT! you are using, then delete that folder.

- In the Act for Windows folder (for your version), open the History Queue folder and delete the entire contents.

- Browse to C:\Program Files\ACT\Act for Windows, locate the file Act.Outlook.Service.exe, and double-click the file to restart the service. You won't see anything happen, but you can verify the service is running by looking under the Processes tab in the Task Manager.

- Open ACT! and Outlook and send an email to test


Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.