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Cannot Access Swiftpage emarketing account

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Copper Contributor
Posts: 16
Country: USA

Cannot Access Swiftpage emarketing account

Hello,

 

I have just upgraded to version 22.0.205.0 Update 2 of ACT! Premium running in Windows 10 in a standalone environment.  I am getting the following message when I open my database:

 

"We cannot access your Swiftpage Emarketing account make sure the information is correct."

 

First, I shouldn't have a marketing account and have no need to have one.  How do I turn this message off so it doesn't pop up every time I start ACT!?

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Nickel Super Contributor
Posts: 481
Country: United_Kingdom

Re: Cannot Access Swiftpage emarketing account

If you go to tools -> manage add-ons make sure ACTSPE2005 is unticked, also go try this link https://help.act.com/hc/en-us/articles/360024247974 

the other option could be corrupted preferences https://help.act.com/hc/en-us/articles/360024241154 

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Copper Contributor
Posts: 16
Country: USA

Re: Cannot Access Swiftpage emarketing account

Unticking do the job.  Thank you!!