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Can you change a user in Remote Data Base to manager before syncing

New Member
Posts: 3
Country: USA

Can you change a user in Remote Data Base to manager before syncing

Using ACT 2010 and upgraded ACT Server to Win 7 and now RDB can't sync - so I need to create new RDB and was going to backup the old RDB (because has large amount of unsynced data) and restore to new RDB however user is not set as a manager so can't backup RDB -  anyway to change user to manager so he can back up his RDB without syncing to ACT server?    

Nickel Elite Contributor
Posts: 934
Country: USA

Re: Can you change a user in Remote Data Base to manager before syncing

At this point, I do not see what it would hurt to try?  This is not my area of expertise though.

Are you getting a error message?

Can you log in to the RDB with your Admin id to perform the backup and sync?

Normally I would recommend folks take backups before performing changes.

What if you create a new RDB, then import old RDB into new? or sync old and new RDB?

I'm just guessing. Hope that helps. Cheers - FSB Smiley Happy

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
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New Member
Posts: 3
Country: USA

Re: Can you change a user in Remote Data Base to manager before syncing

I did not think about logging in as administrator on the RDB - that did it - thank you very much!!