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Can't view new Call activity in Contact View but can see it under Task List

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New Member
Posts: 2
Country: United States
Accepted Solution

Can't view new Call activity in Contact View but can see it under Task List

[ Edited ]

I'm using ActPro 20.1.120.0 update 3. / Windows 10 / Private database (just me) -  From the Contact View, when I create a new phone call reminder it does not show up under the Activities Tab anymore.  It used to as of yesterday and even this morning.  Yet when I go to the Task List view, to view all my tasks, the new phone call reminder is there. But now looking at all my contacts, none of my current or even completed Tasks show up under the 'Activities' tab anymore.  Did I change something? I don't know what I did! Thanks!


Accepted Solutions
Solution
Accepted by JonTaylor (Administrator)
‎06-28-2018 01:46 AM
Bronze Elite Contributor
Posts: 2,638
Country: New_Zealand

Re: Can't view new Call activity in Contact View but can see it under Task List

Perhaps the filters are operative in the Activities tab in the Contact Detail view:

 

Activity Filters.png

 

Check that Dates, Types, Priorities, Keyword and Select Users are as per the image i.e no filters applied. 

 

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


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All Replies
Solution
Accepted by JonTaylor (Administrator)
‎06-28-2018 01:46 AM
Bronze Elite Contributor
Posts: 2,638
Country: New_Zealand

Re: Can't view new Call activity in Contact View but can see it under Task List

Perhaps the filters are operative in the Activities tab in the Contact Detail view:

 

Activity Filters.png

 

Check that Dates, Types, Priorities, Keyword and Select Users are as per the image i.e no filters applied. 

 

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


New Member
Posts: 2
Country: United States

Re: Can't view new Call activity in Contact View but can see it under Task List

Many thanks!  Gremlins must have gotten in and changed the 'Dates' filter!

Bronze Elite Contributor
Posts: 2,638
Country: New_Zealand

Re: Can't view new Call activity in Contact View but can see it under Task List

Yes it catches people from time to time, sometimes people assume that the filters are contact specific 

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog