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Can't use registered version of ACT

Copper Contributor
Posts: 120
Country: USA

Can't use registered version of ACT

[ Edited ]

I have a registered version of ACT for about 2 years now. I try to use it today and get notice:

 

Your trial version has expired. You must register the product

 

I have never had this problem before and I use it daily on the same computer.  I do not have the serial # with me as I am traveling. How can i use the product?

Moderator
Posts: 704
Country: USA

Re: Can't use registered version of ACT

Topaz90

 

More than likely your registration files became corrupt and just need to be refreshed.  In the process, though, you will have to reregister Act!

 

I would contact our customer service department and try to get your serial number from them.  Once you have that, I would suggest contacting either Support, or following this KB: http://kb.swiftpage.com/app/answers/detail/a_id/14245/kw/prompts%20to%20register

 

Billy Clark
Swiftpage
Act! Knowledgebase: http://kb.act.com
Copper Contributor
Posts: 120
Country: USA

Re: Can't use registered version of ACT

Actually, it worked just fine when I came back to the US. I did not have to re-register or refresh.

 

Is there some issue where I can't use it in anotehr country? This has not happened before and I did not expect to not have access to software I own..

Moderator
Posts: 704
Country: USA

Re: Can't use registered version of ACT

Topaz99,

 

  Let me look into that.  As far as I know it shouldn't have had an issue, but I will endeavor to get to the bottom of this.

Billy Clark
Swiftpage
Act! Knowledgebase: http://kb.act.com