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Can't synchronize outlook

New Member
Posts: 1
Country: Canada

Can't synchronize outlook


I hadACT and Outlook synchronized until my hard disk stop working. Now that is fixed I re-install ACT and all the softwares. I tried to follow the instruction to do the synchronization between ACT and Outlook but isn't working. When I get to "select the e-mail syxtems..." there are no options. Why I don't see my outlook there and what should I do to correct that?


Thank you,



Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Can't synchronize outlook

Hello Barbara,

Welcome to the ACT! Online Community. There could be a couple of reasons for this:


- Outlook was installed after ACT! was installed. You would need to uninstall and reinstall ACT! so the two programs can properly connect.

- The version of Outlook you are using is not supported by the version of ACT! you are using. Here are the supported versions:

ACT! 2005, 2006, 2007 supports Outlook 2000, 2002(XP), 2003

ACT! 2008, 2009, 2010 supports Outlook 2002(XP), 2003, 2007


If there are no email systems listed in the email setup wizard, then please see the following Knowledgebase article:


List of Available E-Mail Systems Is Empty In E-mail Setup Wizard

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.