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Can't scroll companies list Act!Pro 18.1.103

IS
Copper Contributor
Posts: 15
Country: UK

Can't scroll companies list Act!Pro 18.1.103

When scrolling down companies an error occurs "Failed to get entities'. It is impossible to select a company starting between 'N'&'Z'. 

 

Contacts can no longer be added between 'N' & 'Z', same error occurs.

 

List view is normal.

 

Each time Check & repair is run an error is found and corrected.

 

Also tried actdiag repair - no improvement.

 

Any ideas please?

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Can't scroll companies list Act!Pro 18.1.103

Hi There,

I would suggest contacting the support team in this case. The database may need to be investigated further to understand if there is any data corruption.
IS
Copper Contributor
Posts: 15
Country: UK

Re: Can't scroll companies list Act!Pro 18.1.103

[ Edited ]

Thanks  for the quick reply Gary.