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Can't scroll companies list Act!Pro 18.1.103

IS
Copper Contributor
IS
Posts: 15
Country: UK

Can't scroll companies list Act!Pro 18.1.103

‎07-25-2016 02:58 AM

When scrolling down companies an error occurs "Failed to get entities'. It is impossible to select a company starting between 'N'&'Z'. 

 

Contacts can no longer be added between 'N' & 'Z', same error occurs.

 

List view is normal.

 

Each time Check & repair is run an error is found and corrected.

 

Also tried actdiag repair - no improvement.

 

Any ideas please?

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Gary W
Posts: 4,033
Country: United_Kingdom

Re: Can't scroll companies list Act!Pro 18.1.103

‎07-25-2016 05:03 AM

Hi There,

I would suggest contacting the support team in this case. The database may need to be investigated further to understand if there is any data corruption.
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IS
Copper Contributor
IS
Posts: 15
Country: UK

Re: Can't scroll companies list Act!Pro 18.1.103

[ Edited ]

‎07-25-2016 05:33 AM - edited ‎07-25-2016 05:34 AM

Thanks  for the quick reply Gary.

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