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Can't reload ACT after computer crashed

New Member
Posts: 1
Country: USA

Can't reload ACT after computer crashed

My computer crashed and had to use the restore disks to get my computer working again. I reloaded ACT and when I opened it and entered my software serial number it won't allow me to access the program. The message that I get is that this serial number is already registered and I can't get past that screen.  Anyone know how to overcome this?

Silver Contributor
Posts: 1,813
Country: USA

Re: Can't reload ACT after computer crashed

You will need to contact Sage directly for this.  They have a way to bump this up. 

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Can't reload ACT after computer crashed

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Can't reload ACT after computer crashed

Hello Loves Powder,

Welcome to the ACT! Online Community!

 

It appears from the message (already registered) that the ACT! registration files are corrupted.  Here is an article with steps to remove the files (wil be rebuilt when you register):  KB Article 14245

 

Use the steps titled:

- Removing the ACT! registration information

- Damaged Windows System file

 

Greg Martin
Sage