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Can't register Act 2013 Pro on new computer

New Member
Posts: 1
Country: USA

Can't register Act 2013 Pro on new computer

My old computer died.  I now have a Windows 8 computer.  I downloaded and reinstalled ACT, but it won't let me register.  This is a company program, we have a 5 computer license with the database shared across the server.  I keep getting told that we have exceeded the maximum number of computers.  How do I remove the dead computer from our list and add this one?

 

Tricia

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Can't register Act 2013 Pro on new computer

Hi Tricia,

 

We would need to check and confirm the serial numbers you are using to register Act. Please start a Web Chat with a technician to do this.

 

Also, I've checked your account and it appears you are entitled to use Act! v16 which has better Windows 8 compatibility. I would suggest you download and use the latest version of Act available to you. Check the compatibility matrix for more details.