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Can't open my database in Sage ACT 2010, please help!

New Member
Posts: 1
Country: USA

Can't open my database in Sage ACT 2010, please help!

I am having difficulties opening my database in Sage ACT 2010.  When I open it, I get an error message that reads as follows:

 

The database SalesTerritory16 could not be accessed.  In order to access this database, check your network connection  and verify that your database server is available.  It may be necessary to disable any firewall software on your computer or the server.

 

Press F1 for a troubleshooting guide. 

 

Now, my employer recently installed new anti virus, anti spam, anti malware software on my computer, could that be causing the issue?

Thanks,

Eric

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Can't open my database in Sage ACT 2010, please help!

Hello Weavere33,

Welcome to the Sage ACT! Online Community!

 

There are many reasons for the message you are receiving, including firewalls.  Here is an article with instructions for resolving the message: KB Article 19640

Greg Martin
Sage