04-15-2008 03:55 PM
04-18-2008 12:19 PM
04-18-2008 12:48 PM
04-18-2008 12:52 PM
Yup, you're right... the old KB should be updated. It would be good if there was a section to post KB errors. Maybe you can post this error in the ACC news server?
The Vista Hotfix is in the latest version of ACT2007, so it is better than he updates his ACT with the 9.0.1 update if it is not yet the case: How to Download and Apply the Latest Version of ACT! by Sage 2007 (9.0)
04-18-2008 12:58 PM
04-18-2008 01:14 PM
I have also heard about a potential wiki-KB... but it would need some good controls to ensure accuracy. I know many ACCs and support people and, as you'd know, not all are equal.
At very least, it would hopefully solve the issue of outdated KB articles like those that still include internal itdomino links (mainly 6.0) that haven't worked for ages, ACT! 2008/2007 issues that can only be found by searching under ACT! 2006 and some issues that don't work for users outside of North America