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Can't open database

Astute Commentator
Posts: 12
Country: United_Kingdom

Can't open database

Currently operationg ACT! by Sage 2008 (10.0) Version 10.0.2.191, moved database files to another drive and haven't used ACT for many months.

 

Attempted to open database and have following error message

 

The database could not be accessed. In order to access this database, check your network connection and verify that your database server is available. It may be necessary to disable any firewall software on your computer or the server.

 

Any assistance would be greatly appreciated

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Can't open database

Hello brulton01,
Welcome to the Sage ACT! Community. Given the information you provided, the most likely cause is either the SQL Server service is not running or the .PAD file for your database is damaged or invalid. Please see the following Knowledgebase article for solutions: http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1964...

The causes I mentioned above are numbers 5 and 7 on the list at the top of the article - I would try them first.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.