05-27-2009 10:28 PM
where would the answer to this question be?/
The same is happening to me. i have a back up of my old data base
I have restored the data base successfully ( using ACT2008 10.0) but I get the error message " cant authenticate the user"
i am the only user.i have checked to make sure that i have the right status but it does not work
i have tried for hours
what should i do ????
05-28-2009 01:08 PM
Thanks so much for replying
the version of ACT that i am trying to restore is 2008 (10) I backed it up from my old desk top before it crashed. it looks like a good back up with ' all " my files i.e. its a good size. I go through the steps of restoring it but when i try and open the database, i get the same ' cannot authenticate user or password" i am the only one that uses the program and I know better than to use a password. If i did i only use one and it is not that.
I also have ACT 2009 ( 11) and it does the same with this .
Thank you for trying to help!
06-01-2009 07:54 AM
06-02-2009 08:38 AM
06-03-2009 07:06 AM
ACT! is going to retain the last user name used. Since you created a new database, its remembering the new database's user name.
You can just contact the administrator of the main database and have them go to Tools > Manage Users to find your user name.
06-04-2009 01:19 AM
I am the administrator and the only person using the program
I use the same name and no password
My experience is exactly the same as td nelson below except it is longer than 2 days and I have lost everything ( and therefore stopped using the program! )
I have tried everything it is something whereby opening with remote as changes something and it wont open.
any more ideas?
i will try anything