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Can't mail merge

Tuned Listener
Posts: 18
Country: United States

Can't mail merge

I am using ACT 2008 with Word set as my default word processor. 

 

When I go to Write-Letter I get the error message "Word cannot save this file because it is already open elsewhere (CSmiley Very Happyocuments and settings.......\Normal.dot)"  

 

But, I do not have Word open?

 

Please help if you can!  What is normal.dot?

Nickel Elite Contributor
Posts: 934
Country: USA

Re: Can't mail merge

[ Edited ]

I dont know the exact solution but it is a  Word problem(not sure what version you use).

If you google your error msg, there is a lot of info about it such as http://support.microsoft.com/kb/211632      

 

What happens if you

 do your save with Ctrl-S instead of File | Save or File | Save A   ?

 

Also search the ACT! Support Knowledgebase on your error msg

articles such as 

Microsoft Word Cannot Save Word Templates, Letters or Documents When Launched From ACT!

 

Cheers - FSB 

<Fixed KB article link>
Message Edited by dlunceford on 03-05-2009 08:46 AM
Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
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Tuned Listener
Posts: 18
Country: United States

Re: Can't mail merge

Thanks Bill for your suggestions.  I'm still working on a solution and will post if I figure it out!
Nickel Contributor
Posts: 241
Country: United States

Re: Can't mail merge

If you open the tsk manager you'd probably see winword.exe running even when word isn't open.

 

You can search your PC for Normal.dot files and rename them, this will allow them to rebuild and likely get rid of the error message.

Tuned Listener
Posts: 18
Country: United States

Re: Can't mail merge

Would it be appropriate to rename them something like normalrev.dot?
Tuned Listener
Posts: 18
Country: United States

Re: Can't mail merge

Still having the same problem.

 

When I check task manager, winword is not running.

 

I changed normal to normalrev.

 

A new normal.doc was created. 

 

Any other suggestions?  Could it be caused by Outlook running?

Tuned Listener
Posts: 18
Country: United States

Re: Can't mail merge

Default-

 

You are correct winword.exe is running.  There are multiple instances of it even when I close down MSWord.  I tried renaming normal but I am still having the problem.

 

Any suggestions?